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After you place your order, it will be processed in 24 hours and sent to the production house to get started working on your shoes. Production including quality checks, packaging and shipping usually take between 5 - 7 business days and you should receive a tracking number within 8 business days.
Once you receive your tracking number you can track your order at anytime here or by using the Track Order links in the header or footer menu of our website
Before placing an order, we encourage you to measure your foot and refer to our size guide to ensure you order the correct size. For most customers your shoe size should be the same as you would normally wear in runners or sneakers as our shoes run true to size.
Please refer to the "How to Measure Foot Length" instructions and sizing tables on the Kickit Ink size guide page before placing an order.
As all shoes are made to order, we cannot offer exchanges for customers who have ordered the incorrect size so please ensure you measure accurately and refer to our size charts to ensure you order the correct size.
If you have any questions, please Contact Us
No, discounts cannot be stacked at checkout.
An example of stacking discounts would be as follows:
Let's say you are a new customer and have received a $10 off discount code after subscribing to our email list. You then add 3 pairs of shoes to your cart with a total cost of $167.00 USD. You would be automatically eligible to receive a 10% bulk discount off your entire order and this will be automatically applied to your cart saving you $16.70.
If at checkout you then enter the $10 off discount code, the $16.70 discount will be removed and the $10.00 discount applied to your order. What you would be best to do in this instance is to remove the $10 discount code from checkout and then the $16.70 discount will be automatically re-applied. You can then use the $10 off discount code on a future order.
We offer FREE Standard Shipping to 25+ Countries including The United States, Australia, United Kingdom, France and many others.
Please see our Shipping Policy for more details.
If you wish to cancel or modify an order, it is important that you contact us within 24 hours as we send your order into production 24 hours after you place the order on the Kickit Ink website.
As all items are custom made, once your order goes into production we will not be able to cancel or modify the order.
Please refer to the 1. MODIFY OR CANCEL YOUR ORDER section of our REFUND AND RETURNS POLICY for step by step instructions.
what happens after i place an order?
After you place your order, you'll receive a confirmation that the order has been received and we'll get to work producing your items in 24 hours.
Please refer the to the below diagram and shipping policy for more information on delivery times and countries eligible for FREE shipping.
Order Placed
You will receive and email confirming your order and production will start in 24 hours
Production
Order is produced and shipped in 5 - 7 business days. Tracking number sent
Delivery
Items usually arrive 7 - 12 business days after your order has shipped.
You will receive and email confirming your order and production will start within 24 hours
See Shipping Policy for more information
what do i do if my shoes are damaged?
Your satisfaction is our main priority and all products are inspected for quality before being carefully packed and shipped. However, we understand that problems with quality can be missed but if you do find any problems with your new shoes ie. poor quality printing, damaged item, we've sent you the wrong item etc, we'll issue you a new pair of shoes FREE to you to make it right.
We will require photos of the damaged item and the packaging/box that the item arrived in so please don't throw it away. The reason we ask you for these photos is because it's important to us to not only quickly make it right with you the customer, but also so we can understand any quality issues in detail and take steps to prevent it from happening again.
Please refer to our Refund and Returns policy for more information.
After you place your order, it will be processed in 24 hours and sent to the production house to get started working on your shoes. Production including quality checks, packaging and shipping usually take between 5 - 7 business days.
Once your items have been shipped, FREE standard shipping usually takes another 7 - 12 business days to arrive at your nominated shipping address.
See Shipping Policy for more information
FAQ
Delivery Information
Sizing Charts
Contact us
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