FAQ

(FREQUENTLY ASKED QUESTIONS)

1. WHAT COUNTRIES DO YOU SHIP TO FREE?

We offer FREE Standard Shipping to 25+ Countries including The United States, Australia, United Kingdom, France and many others.

Please see our Shipping Policy for more details.

2. HOW DO I TRACK MY ORDER?

After you place your order, it will be processed in 24 hours and sent to the production house to get started working on your shoes. Production including quality checks, packaging and shipping usually take between 5 - 7 business days and you should receive a tracking number within 8 business days.

Once you receive your tracking number you can track your order at anytime here or by using the Track Order links in the header or footer menu of our website

3. HOW DO I CHOOSE THE CORRECT SIZE?

Before placing an order, we encourage you to measure your foot and refer to our size guide to ensure you order the correct size. For most customers your shoe size should be the same as you would normally wear in runners or sneakers as our shoes run true to size.

Please refer to the "How to Measure Foot Length" instructions and sizing tables on the Kickit Ink size guide page before placing an order.

As all shoes are made to order, we cannot offer exchanges for customers who have ordered the incorrect size so please ensure you measure accurately and refer to our size charts to ensure you order the correct size.

If you have any questions, please Contact Us

4. HOW DO I CANCEL OR MODIFY MY ORDER?

If you wish to cancel or modify an order, it is important that you contact us within 24 hours as we send your order into production 24 hours after you place the order on the Kickit Ink website.

As all items are custom made, once your order goes into production we will not be able to cancel or modify the order.

Please refer to the 1. MODIFY OR CANCEL YOUR ORDER section of our REFUND AND RETURNS POLICY for step by step instructions.

5. HOW DO DISCOUNT CODES WORK?

There are two types of discounts offered on the Kickit Ink website, discounts that are automatically applied at checkout and discount codes.

Here's how they work:

Automatic Discounts - Automatic discounts are applied automatically to your cart and do not require you to enter a discount code at checkout. An example of these types of discounts would be when you purchase 2 or more pairs of shoes a bulk discount will be automatically applied to your entire order (excludes shipping, taxes etc). (2 pairs = 5% off | 3 pairs = 10% off | 4+ pairs = 15% off)
Discount Codes - Discount codes are a series of letters and numbers that you need to manually enter into the "Discount Code" field at checkout in order to receive the $ or % discount at checkout. These discounts are not automatically applied. An example of these types of discounts would be if you subscribe to our free mailing list you instantly receive a new customer discount code for $10 off your first purchase. On the checkout page you would enter the discount code you received via email after you subscribed into the "Discount Code" field and the $10 would automatically be deducted from your order

Discounts apply to products only and do not apply to other costs such as shipping, taxes (VAT) etc

6. can i stack discounts at checkout?

No, discounts cannot be stacked at checkout.

An example of stacking discounts would be as follows:

So let's say you are a new customer and have received a $10 off discount code after subscribing to our email list. You then add 3 pairs of shoes to your cart with a total cost of $167.00 USD. You would be automatically eligible to receive a 10% bulk discount off your entire order and this will be automatically applied to your cart saving you $16.70.

If at checkout you then enter the $10 off discount code, the $16.70 discount will be removed and the $10.00 discount applied to your order. Two or more discounts cannot be used at the same time.

What you would be best to do in this instance is to remove the $10 discount code from checkout and then the $16.70 discount will be automatically re-applied. You can then use the $10 off discount code on a future order.

7.what happens after i place an order?

After you place your order, you'll receive a confirmation email that the order has been received and we'll get to work producing your items in 24 hours. If you don't receive a confirmation email after placing the order, check your spam folder and double check the email address you entered at checkout is correct.

If you still can't find the confirmation email, please contact support@kickitink.com and we'll look into it ASAP.

Please refer the to the below diagram and shipping policy for more information on delivery times and countries we ship to.

8. What do i do if my shoes are damaged?

Your satisfaction is our main priority and all products are inspected for quality before being carefully packed and shipped. However, we understand that problems with quality can be missed but if you do find any problems with your new shoes ie. poor quality printing, damaged item, we've sent you the wrong item etc, we'll issue you a new pair of shoes FREE to you to make it right.

We will require photos of the damaged item and the packaging/box that the item arrived in so please don't throw it away. The reason we ask you for these photos is because it's important to us to not only quickly make it right with you the customer, but also so we can understand any quality issues in detail and take steps to prevent it from happening again.

Please refer to our Refund and Returns policy for more information.

9. if i order the wrong size can i exchange it?

Before placing an order, we encourage you to measure your foot and refer to our size guide to ensure you order the correct size. All shoes are made to order, unfortunately size exchanges are not accepted.

Unfortunately, after 24 hours has elapsed your order will already be in production and it will not be possible to modify or cancel your order.

Please refer to our Refund and Returns policy for more information